Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Mona Jalal

Mona Jalal

May 18, 2024

5  out of  5 rating by Mona Jalal
"I learned about State Farm through my bf who has insured all his property through same. The night before going to Mark’s office I filled up info online and tried to save the quote and email it to myself but there was no such option. So I send the quote to designated person, Mark. Sterling contacted me with updated quote (very reasonable) and I requested an in-person meeting with Mark and he helped me with that. When I arrived there, I knew all the documents they wanted from me (including the ones needed for insuring my rental and road bicycle), and they provided me with printed version of quotes. Mark went over all the items in the quote and even personalized them further based on my job type and also my health insurance. I am extremely happy with my experience since Mark and Sterling answered every question I had and were very welcoming and approachable. I am so glad we had local office for State Farm in Downtown Columbus. If I knew about Mark’s office sooner, I would have 100% started with them. Mark also told me that driving app measurement that starts with 10% discount can easily move up to 25% discount within the next 6 months. I believe I am in good hands. He also mentioned if any thing happens, they take care of all of the claims. What I respect Mark and Sterling truly for, they listen to customer to see what they are most in need of, and also try to have the most comprehensive and economical option for the customer. I highly recommend meeting Mark in person and learning from his expertise. Sterling went the extra mile and emailed the renter insurance proof to my property manager and that made every thing extra smooth."
Profile photo of John Kelley

John Kelley

May 17, 2024

5  out of  5 rating by John Kelley
"Mark was informative, straightforward, and professional."
Profile photo of Darrell Richards

Darrell Richards

April 6, 2024

5  out of  5 rating by Darrell Richards
"Mark Carlson is very knowledgeable but breaks things down so the average person like myself can understand and never pressures you for a quick answer."
Profile photo of Tonya Whiteside

Tonya Whiteside

March 29, 2024

5  out of  5 rating by Tonya Whiteside
"Very pleasant man to work with. He is very nice,friendly,and helpful. Will explain in grave detail for you. I've been with Mark for over a decade and I'm very happy with this agent and his company. I highly recommend this agent."
Profile photo of Everett Nolan

Everett Nolan

February 6, 2024

5  out of  5 rating by Everett Nolan
"Met with Mark and he was wonderful."
Profile photo of Wanda Cody

Wanda Cody

February 2, 2024

5  out of  5 rating by Wanda Cody
"I’ve been with them for several years and Mark & staff have always given excellent service. Everyone is courteous & friendly. Recently I needed a loan and spoke with Sterling, who handled all the heavy lifting for me. He guided me through the process, plus answered any questions I might have. Sterling also called with updates, as well as checking if I had further questions. The process went smoothly, which was a pleasant surprise. I truly appreciated the caring attitude and service."
Profile photo of Tyler Tolbert

Tyler Tolbert

January 8, 2024

5  out of  5 rating by Tyler Tolbert
"Mark is personable and genuine and I'm thankful he is my agent. Every time, I have met with Mark, I left confident about my insurance coverage and cared for."
Profile photo of kl herr

kl herr

December 8, 2023

5  out of  5 rating by kl herr
"Outstanding service.went out of his way to help us."
Profile photo of Matthew Dorler

Matthew Dorler

November 13, 2023

5  out of  5 rating by Matthew Dorler
"Great guy! Got you covered!"
Profile photo of Amber Thompson

Amber Thompson

November 2, 2023

5  out of  5 rating by Amber Thompson
"Very professional staff! Sterling is very thorough and pleasant to work with."
Profile photo of Jessica Hall

Jessica Hall

November 2, 2023

1  out of  5 rating by Jessica Hall
"Been with these guys for a few years now. House, cars, boat, life insurance policies all through them. Things went down hill after my husband was rear ended. Don't hear much from them anymore. Their drive safe and save app is great if you dont fat finger your mileage. We've missed out on our discount since March of this year because of it. They can't seem to get that straightened out and fixed. Im tired of calling. I'm sure they are too. They're claims departments aside from auto is ridiculous. Still waiting for salvage title. Accident happened December of 2022. This is what loyal service gets you?"
Profile photo of Julie T

Julie T

October 31, 2023

5  out of  5 rating by Julie T
"Anna has been great to work with on all of my policies! Very knowledgeable and prompt with answering any of my questions."
Profile photo of James Tindell

James Tindell

October 31, 2023

5  out of  5 rating by James Tindell
"Anna and the team at State Farm have went above and beyond when I had an accident earlier this year to make sure I knew each of the steps of the process we were in and what I needed to do!"
Profile photo of Jennifer Littell

Jennifer Littell

October 30, 2023

5  out of  5 rating by Jennifer Littell
"I have had great service and Andrea helped me save money on my car and homeowners insurance."
Profile photo of Jarrod Stetchak

Jarrod Stetchak

October 30, 2023

5  out of  5 rating by Jarrod Stetchak
"I switched to state farm in February of 2023 and Andrea Applegate was able to cut my bill way down! And has always been able to break it down and make it understandable when I had questions. She does amazing work!"
Profile photo of Gretchen


October 30, 2023

5  out of  5 rating by Gretchen
"Switched to State Farm April 2023, had some issues with home owners not excepting documentation, Andrea Appelgate from Marks office worked diligently on this and made sure everything was taken care of. Then once again in August 2023 while traveling we received damage to our windshield. (only had the car a month) Called and spoke with Andrea and she once again handled everything. Highly recommend working with Andrea for your insurance needs."
Profile photo of Jesse Mae

Jesse Mae

October 27, 2023

1  out of  5 rating by Jesse Mae
"Extremely unprofessional! Andrea refused to listen to anything I said, continuously talked over me, got extremely rude and kept hanging up the phone. I did not receive a bill foe the month of October until AFTER the due date and am now being penalized for not paying the month of October on time. My bill has been different every single month since I switched my insurance policy which means I cannot possibly know what my bill is each month without a bill. I have been given excuse after excuse after excuse as to why I have been over charged every month and not one true answer."
Profile photo of Martina Smith

Martina Smith

September 20, 2023

5  out of  5 rating by Martina Smith
"Mark is patient and helps us make the best decision for our family."
Profile photo of Russell Annis Jr

Russell Annis Jr

August 3, 2023

4  out of  5 rating by Russell Annis Jr
"4 is good but to move to 5 certain things need to be added ..."
Profile photo of Michael Stafford

Michael Stafford

May 11, 2023

5  out of  5 rating by Michael Stafford
"Anna was very professional and thorough. We are considering a change. Well done. Michael Stafford"
Profile photo of Galen Barga

Galen Barga

February 26, 2023

5  out of  5 rating by Galen Barga
"Mark took time to meet with me and share his wealth of knowledge on insurance and how best to use it for my personal needs. Staff has been a pleasure to work with, they always answer my calls and followed up with me. Looking forward to many more years of professional service."
Profile photo of Kim Kunkel

Kim Kunkel

February 15, 2023

5  out of  5 rating by Kim Kunkel
"Polite and courteous and very helpful"
Profile photo of Heather Patterson

Heather Patterson

January 24, 2023

5  out of  5 rating by Heather Patterson
"Recently, we decided to shop around for our car insurance. Anna, had us a quote for both car and home insurance within an hour. Anna was able to save us over $100/month on car insurance alone! She went the extra mile to ensure we were getting better coverage than our previous company. We had a great experience and would recommend this office to anyone!"
Profile photo of Teresa Kelsey

Teresa Kelsey

October 26, 2022

5  out of  5 rating by Teresa Kelsey
"Mark met with me to review my policies and he was very helpful with clarifying coverage options. Mark also provided me with information for additional coverage should I be interested."
Profile photo of Michele Fields

Michele Fields

October 6, 2022

5  out of  5 rating by Michele Fields
"I've been with State Farm since about 1980 when my parents bought insurance from our neighbor, who was an agent. When he retired, I searched for someone who could give me the same level of care and support, and Mark has been that and more for my family for over 25 years. In that time, we bought and sold homes, went through countless cars, dealt with natural disasters, new driver accidents, and survived the ups and downs that life brings. Mark Carlson and the State Farm team have been there for us with excellent service every time, no matter what."