State Farm® Insurance Agent Mark Carlson
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Will I
November 14, 2024
"Worked with Mark and his team for a number of years. He has always given great advice and explanations of what may be needed insurance wise for different stages of life."
"Thank you for your kind words and for being a loyal customer over the years! It's great to know that the advice and explanations have been helpful for different life stages. We look forward to continuing to serve your insurance needs!"
Courtney Black
November 13, 2024
"I recently had the pleasure of dealing with Mark Carlson with State Farm for both my car and home insurance needs, and I couldn't be more satisfied with the experience. From the very beginning, their team has demonstrated a commitment to exceptional customer service. The representatives took the time to thoroughly explain the various coverage options available, ensuring I understood the details of my policies. They patiently answered all my questions, which really put my mind at ease. It was clear that they genuinely care about their clients and want to provide the best possible protection for both my car and my home. The claims process has also been smooth and efficient. Whenever I've needed assistance, their support team has been readily available and incredibly helpful, guiding me through each step with professionalism and care. Overall, I highly recommend Mark Carlson with State Farm for anyone looking for reliable insurance coverage paired with outstanding customer service. They have truly exceeded my expectations!"
"Thank you so much for sharing your positive experience, Courtney! It's awesome to know you are satisfied with the service provided for both your auto and home insurance needs. We're glad that the claims process has been smooth and efficient for you. Your recommendation means a lot, and we're grateful to have exceeded your expectations!"
Rebecca Hurt
November 7, 2024
"Mark spent a lot of time explaining and breaking down how our car and home policies work. He listened to our individual concerns and questions and was very thorough in helping us understand what we personally needed. I would highly recommend him and trust his experience and knowledge with our insurance needs! Plus he and his staff are super friendly!!"
"Thank you, Rebecca! It was a pleasure to help you understand your auto and home policies. I'm glad to hear that you felt listened to and that your individual concerns were addressed. Your recommendation means a lot to us, and we're glad you found our team friendly and helpful!"
Josh Djr
October 23, 2024
"Mark has been my long term insurance go-to.Him and his team have always provided me with excellent customer service and I suggest Mark to anyone looking for insurance coverage."
"Thank you so much for your kind words, Josh! It's fantastic to hear that you’ve had such a positive experience with our team. We truly appreciate your recommendation and look forward to continuing to serve your insurance needs!"
Anthony
September 30, 2024
"I reached out to Mark Carlson's State Farm office in Columbus, Indiana, for an auto insurance quote and had a great experience speaking with Wes and Katie. They were prompt, courteous, and very professional, making the process easy and pleasant. I highly recommend you reaching out to them!"
"Thank you for sharing your positive experience with Wes and Katie! It's wonderful to hear that they made the process easy and pleasant for you. Your recommendation means a lot to us!"
Rilee Jones
September 30, 2024
"I recently spoke with Wes and Katie at Mark Carlson's State Farm office in Columbus, Indiana, to get an auto insurance quote, and had a wonderful experience. Everyone I interacted with was extremely nice, polite, and responsive, making the process smooth and stress-free. I highly recommend their services whether you need home, auto, life, or disability insurance!"
"Thank you for sharing your positive experience with Wes and Katie! We're so glad to hear that the process was smooth and stress-free for you. Your recommendation means a lot to us, and we're here to help with any of your insurance needs!"
Sandra Gassaway
September 19, 2024
"I had a great experience talking with Mark about my home, car, and life insurance policies. Mark explained all the details very well. I felt well informed when I left the office. Thanks Mark!"
"Thank you so much for sharing your experience, Sandra! We're always here to help you with the details of your insurance policies. We appreciate your kind words and review!"
Jeanette Stroud
September 19, 2024
"We met with Mark Carlson, Wednesday, September 18th to review our insurance policies. We are very happy with State Farm and would recommend them to anyone looking for insurance. Mark not only went over our insurance policies with us, but went above and beyond to help us understand our questions we had in regards to Social Security. I was also able to get Life Ins. through State Farm. Which was cheaper than anyone that I had looked into. We appreciate everything State Farm/Mark Carlson has done for us and would recommend them to anyone."
"Thank you so much for taking the time to share your experience with our agency and for the very kind words recognizing Alexis! Alexis strives to provide you with the insurance you need at a value you deserve and great customer care, Jeanette! We appreciate your feedback recommending our services to others. It is a wonderful compliment to us all! We are honored to have earned your trust and we look forward to assisting you with any of your insurance questions or needs for many years to come!"
Mona Jalal
May 18, 2024
"I learned about State Farm through my bf who has insured all his property through same. The night before going to Mark’s office I filled up info online and tried to save the quote and email it to myself but there was no such option. So I send the quote to designated person, Mark. Sterling contacted me with updated quote (very reasonable) and I requested an in-person meeting with Mark and he helped me with that. When I arrived there, I knew all the documents they wanted from me (including the ones needed for insuring my rental and road bicycle), and they provided me with printed version of quotes. Mark went over all the items in the quote and even personalized them further based on my job type and also my health insurance. I am extremely happy with my experience since Mark and Sterling answered every question I had and were very welcoming and approachable. I am so glad we had local office for State Farm in Downtown Columbus. If I knew about Mark’s office sooner, I would have 100% started with them. Mark also told me that driving app measurement that starts with 10% discount can easily move up to 25% discount within the next 6 months. I believe I am in good hands. He also mentioned if any thing happens, they take care of all of the claims. What I respect Mark and Sterling truly for, they listen to customer to see what they are most in need of, and also try to have the most comprehensive and economical option for the customer. I highly recommend meeting Mark in person and learning from his expertise. Sterling went the extra mile and emailed the renter insurance proof to my property manager and that made every thing extra smooth."
"Thank you so much for sharing your detailed and positive experience with us, Mona! We are thrilled to hear that we provided you with exceptional service and insurance options to meet your needs. We appreciate your recommendation and look forward to continuing to provide you with excellent service. If you have any more questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing the Mark Carlson State Farm Insurance Agency!"
John Kelley
May 17, 2024
"Mark was informative, straightforward, and professional."
"Thank you for the kind words, John! We strive to provide informative and professional service to all our customers. We appreciate your feedback!"
Darrell Richards
April 6, 2024
"Mark Carlson is very knowledgeable but breaks things down so the average person like myself can understand and never pressures you for a quick answer."
"That's what we're here for, Darrell! We always want to make sure you understand your coverage. Thank you for your 5-star review and compliment!"
Tonya Whiteside
March 29, 2024
"Very pleasant man to work with. He is very nice,friendly,and helpful. Will explain in grave detail for you. I've been with Mark for over a decade and I'm very happy with this agent and his company. I highly recommend this agent."
"Tonya, thank you for your 5-star review! Your kind words and compliment make our day. We truly appreciate your recommendation of our services to others and your loyalty to the Mark Carlson State Farm Insurance Agency!"
Everett Nolan
February 6, 2024
"Met with Mark and he was wonderful."
"Thank you! Your kind words and 5-star review mean so much to us."
Wanda Cody
February 2, 2024
"I’ve been with them for several years and Mark & staff have always given excellent service. Everyone is courteous & friendly. Recently I needed a loan and spoke with Sterling, who handled all the heavy lifting for me. He guided me through the process, plus answered any questions I might have. Sterling also called with updates, as well as checking if I had further questions. The process went smoothly, which was a pleasant surprise. I truly appreciated the caring attitude and service."
"Wanda, thank you for your loyalty to the Mark Carlson State Farm Insurance Agency! We're so glad to hear Sterling could walk you through the loan process. Your kind words and 5-star review are much appreciated!"
Tyler Tolbert
January 8, 2024
"Mark is personable and genuine and I'm thankful he is my agent. Every time, I have met with Mark, I left confident about my insurance coverage and cared for."
"Tyler, thank you for your kind words and 5-star review! We're so glad to hear you are confident in your insurance coverage...that's our goal!! We truly appreciate you sharing your positive experience."
kl herr
December 8, 2023
"Outstanding service.went out of his way to help us."
"Thank you for your kind words! We're thrilled to hear that you had an outstanding experience with our service. It's our pleasure to go the extra mile for our customers. We appreciate your feedback and look forward to serving you again in the future!"
Matthew Dorler
November 13, 2023
"Great guy! Got you covered!"
"Thank you, Matthew! We appreciate your kind words and support of the Mark Carlson State Farm Insurance Agency!"
Amber Thompson
November 2, 2023
"Very professional staff! Sterling is very thorough and pleasant to work with."
"Amber, thank you for your 5-star review recognizing Sterling. We're so appreciative of your kind words!"
Jessica Hall
November 2, 2023
"Been with these guys for a few years now. House, cars, boat, life insurance policies all through them. Things went down hill after my husband was rear ended. Don't hear much from them anymore. Their drive safe and save app is great if you dont fat finger your mileage. We've missed out on our discount since March of this year because of it. They can't seem to get that straightened out and fixed. Im tired of calling. I'm sure they are too. They're claims departments aside from auto is ridiculous. Still waiting for salvage title. Accident happened December of 2022. This is what loyal service gets you?"
"We are sorry for this experience with our office, Jessica. We will look into this and reach out soon. Thank you."
Julie T
October 31, 2023
"Anna has been great to work with on all of my policies! Very knowledgeable and prompt with answering any of my questions."
"Julie, thank you for sharing your experience! We appreciate your kind words recognizing Anna. Anna goes above and beyond to provide you with great insurance knowledge."
James Tindell
October 31, 2023
"Anna and the team at State Farm have went above and beyond when I had an accident earlier this year to make sure I knew each of the steps of the process we were in and what I needed to do!"
"Thank you for your kind words, James! We're happy to hear that Anna and the team went above and beyond to guide you through the process after your accident. Thank you for sharing your experience!"
Jennifer Littell
October 30, 2023
"I have had great service and Andrea helped me save money on my car and homeowners insurance."
"Thank you for the 5-star review, Jennifer! We're so happy Andrea could save you money on your car and homeowners insurance. We truly appreciate your feedback."
Jarrod Stetchak
October 30, 2023
"I switched to state farm in February of 2023 and Andrea Applegate was able to cut my bill way down! And has always been able to break it down and make it understandable when I had questions. She does amazing work!"
"Thank you for the wonderful feedback, Jarrod. We're thrilled to hear that Andrea was able to cut down your bill and consistently provides clear explanations. She is dedicated to making sure all insurance questions are explained and understood! We appreciate your review."
Gretchen
October 30, 2023
"Switched to State Farm April 2023, had some issues with home owners not excepting documentation, Andrea Appelgate from Marks office worked diligently on this and made sure everything was taken care of. Then once again in August 2023 while traveling we received damage to our windshield. (only had the car a month) Called and spoke with Andrea and she once again handled everything. Highly recommend working with Andrea for your insurance needs."
"Gretchen, thank you for sharing your positive experiences with Andrea! We're delighted to hear that she worked diligently to address documentation issues and efficiently handled the windshield damage. Your recommendation for Andrea is much appreciated. We appreciate your support!"
Jesse Mae
October 27, 2023
"Extremely unprofessional! Andrea refused to listen to anything I said, continuously talked over me, got extremely rude and kept hanging up the phone. I did not receive a bill foe the month of October until AFTER the due date and am now being penalized for not paying the month of October on time. My bill has been different every single month since I switched my insurance policy which means I cannot possibly know what my bill is each month without a bill. I have been given excuse after excuse after excuse as to why I have been over charged every month and not one true answer."
"Mark will reach out to you as soon as possible. "